Frequently Asked Questions - F.A.Q.
Frequently Asked Questions - F.A.Q.
For more information and for your convenience we suggest you visit our stores or contact us by phone.
- by phone on lines +30 211 7109441, +30 210 3214662, +30 210 3214693 (opening hours: 7:00 - 16:00 daily from Monday to Friday).
- on-line 24/7, through our website Pelekan.com.gr. You will be prompted to fill out the "Order form" where you should compulsorily fill in "Name, Surname, Telephone, Email and Password".
- by e-mail at infopelekan.com.gr, or choosing Contact from the top menu, or by product "Enquiry Form" (please do not forget to enter your full contact details).
- by fax at +30 210 3214693 (please do not forget to enter your full contact details).
- by purchase directly from main branch Pelekan Est. 1967 (formerly E. Hatzinikolis & Co) 16-18 Karaiskaki St., 105 54, Psirri Sq., Athens, Greece (opening hours: 7:00 - 16:00 daily from Monday to Friday), or branch 16-18 Miaouli St., 105 54, Psirri Sq., Athens, Greece (opening hours: 10:00 - 15:00 daily and Saturday).
- Using our main menu, or search, you will find products that meet your needs.
- From the product page, select add to cart and proceed to view the basket, or navigate directly to the shopping cart.
- After you select shipment method and payment method you proceed to the secure environment of the Paypal standard or Alpha Bank, if they have been selected and you complete your order on their websites.
- Otherwise, if you choose Paypal express, you navigated to the secure environment of Paypal and you continue completing your purchase on our website.
- Finally, if you selected as payment method Cash on Delivery, Bank Deposit or Pickup from Store, all of your checkout process is carried out on our website.
- After the completion of your payment you will receive an email with your order details. Thats it... In few days you will get your products to your door.
Door to door delivery::
For large orders we can use the shipping company which the customer wishes, after a consultation.
Shipments via courier companies all over Greece (delivery 1-5 business days) and Worldwide (delivery 5-20 business days).
Pick up from the store:
Your order remains in the store (Karaiskaki 16-18, Athens) and available for pick up to 5 working days.
We have six payment methods:
|Cash upon pick up from the store (Within 5 working days from the time of creation of your order)|
|Cash on Delivery This payment method is valid only for domestic orders (in Greece) - Transaction fees: 1.00 - 2.00€|
|Bank Deposit (Within 48 hours/ 2 working days from the time of creation of your order)|
Deposits can be performed through the following bank:
Beneficiary: PELEKAN EST.1967
IBAN: GR15 0140 2260 2260 0200 2013 183
Account Number: 226002002013183
BIC CODE/ SWIFT: CRBAGRAA
When making your deposit to the bank, please enter the Order Number as the reason as well as your Full Name!
For any payment from another bank (except the above bank), you must deposit additional 3.00€ on your total order, for interbank transactions
|Paypal (Express & Standard) Transaction fees: (+3.4%) to (+5.2%) + 0.35€ on your order total|
3.4% + 0.35€. EU members plus the Norway, Luxembourg, Monaco, Vatican City, French Guinea, Gibraltar, Liechtenstein, Martinique, Réunion
|Credit, debit, prepaid cards Visa, MasterCard, Maestro, American Express, Diners (Processed securely by ALPHA BANK) - Transaction fees: 0.00€|
This part will be fully translated in a few days. We are sorry for the inconvenience.
That depend on the products shipped. For EU addresses there are not any custom charges.
Οι παραγγελίες εσωτερικού (σε όλη την Ελλάδα) κάτω των 3 κιλών επιβαρύνονται με 3,50€ και για τις δυσπρόσιτες περιοχές, 6,50€ κάτω των 2 κιλών. Οι παραγγελίες διεξάγονται πάντα με courier της Γενικής Ταχυδρομικής ή των ΕΛΤΑ και της UPS για το εξωτερικό. Για μεγάλες παραγγελίες μπορούμε να χρησιμοποιήσουμε την μεταφορική εταιρία που επιθυμεί ο πελάτης έπειτα από συνεννόηση.. Για περιοχές οι οποίες δεν καλύπτονται από τις παραπάνω εταιρίες και κρίνονται δυσπρόσιτες, το κόστος θα διαφοροποιείται, θα υπάρχει επιπλέον επιβάρυνση και η παράδοση θα γίνεται κατόπιν συνεννοήσεως με το τμήμα εξυπηρέτησης πελατών. (Οι περιοχές εκτός των ορίων των κύριων πόλεων του δικτύου Γενικής Ταχυδρομικής, χαρακτηρίζονται δυσπρόσιτοι προορισμοί και αναγράφονται στην ιστοσελίδα www.taxydromiki.com).
Όλες οι παραγγελίες εσωτερικού (σε όλη την Ελλάδα) άνω των 3 κιλών, επιβαρύνονται επιπλέον με 0,60€ ανά 1 κιλό για την Αττική, 0,80€ ανά 1 κιλό για τους χερσαίους προορισμούς, 1,00€ ανά 1 κιλό για τους νησιωτικούς προορισμούς και 1,50€ ανά 1 κιλό για τις δυσπρόσιτες περιοχές.
The orders from abroad only routed via PayPal, Credit, debit, prepaid cards Visa, MasterCard, Maestro, American Express, Diners and with Bank deposit at Alpha Bank and transportation costs depend on the place of dispatch and the weight of the materials.
Even though there are lots of incoming requests daily we will try to reply to your email within 24 hours.
For large quantities and for frequent shoppers please get in touch with us and we will try to get you even better prices of our already reduced ones!
If you are a professional, or a merchant and you are interested in wholesale prices, we now offer wholesale prices to resellers and merchants.
Please email us with your full address, name (please fill in and "Company Name", "Occupation", "Tax ID" and "Tax Office") and potential order quantity to infopelekan.com.gr and we will get back to you as soon as possible.
Also, for special wholesale prices please call us directly at: +30 211 7109441 or +30 210 3214662
For more information, see the page: Wholesale Sales
Invoices for shipments outside Greece, will be issued only after checking the correctness of the details given by the buyer (Business Register Data), by mail.
In any other case, if the necessary communication is not made at: infopelekan.com.gr within 5 business days, orders will be canceled.
Also, payment can only be made by depositing from a company account, or by corporate card, if goods are going to be Picked up from our store.
VAT number validation on page: European Commission - VAT number validation
Paying your purchase with PayPal Express is safe and fast. The procedure is as follows:
- Once you press the button (Check out with PayPal) you are directed to your Paypal account page, where you can select a new payment account information if you want.
- Continue returning to our website, which fills the purchase form automatically with the information received from your Paypal account. Just select the shipping method you prefer.
- Finally, confirm if you wish your payment by pressing the confirmation button.
A +5% discount on all our products (except of the offers).
A +10% discount on all your orders over 80€ (except of the offers).
Reward points that you can earn when you register on our online shop and during completing your order, exclusive coupons, newsletter promotions and many other great gifts and privileges.
The prices with the tag: Offer / Special in our online store are exclusively for retail customers. In any other case, the Initial Price will apply.
Minimum total cost of all the ordered products without including shipping costs and VAT for online orders are: 10.00€.
- information about the processing of your personal data
- obtain access to the personal data held about you
- ask for incorrect, inaccurate or incomplete personal data to be corrected
- request that personal data be erased when it’s no longer needed or if processing it is unlawful
- object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation
- request the restriction of the processing of your personal data in specific cases
- receive your personal data in a machine-readable format and send it to another controller (‘data portability’)
- request that decisions based on automated processing concerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision
These rights apply across the EU, regardless of where the data is processed and where the company is established. These rights also apply when you buy goods and services from non-EU companies operating in the EU.
Reference REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016:
Article 13 Article 14 - Information and access to personal data
Article 15 - Right of access by the data subject
Article 16 - Right to rectification
Article 17 - Right to erasure (‘right to be forgotten’)
Article 18 - Right to restriction of processing
Article 19 - Notification obligation regarding rectification or erasure of personal data or restriction of processing
Article 20 - Right to data portability
Article 21 - Right to object
Article 22 - Automated individual decision-making, including profiling
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The Pelekan.com.gr guarantees for the mission and the excellent condition of the product you choose and shows the photo. The delivery time of products depends on the following:
- 95% of the products in our shop are available.
- Deliveries are made only on business days. Upon consultation with us, there is a possibility of delivering your order and on Saturday, with an extra charge per order.
- If the item is in stock, will be shipped in 1-5 business days for Greece (The delivery time of the order will not exceed 48 hours if there is no weekend) and 5-20 business days for the Rest of the World. The Pelekan.com.gr reserves the delivery time of goods in cases of force majeure (limited strikes, holidays, extreme weather conditions, etc.).
- If the product is not available you will receive an email or phone call within 2 working days. In this case the time of receipt will be redefined in agreement with the customer.
- Products labeled with Pre-order need 5-20 (Greece) and 20-40 (Worldwide) business days to received.
- Only in special cases where the products have is a lack of our key suppliers or where our products are imported, the delivery time depends on our key supplier. In this case the product is not available, the opportunity to cancel the order, if not convenient for you the delivery time will be informed about the time of delivery and will be given.
- The Pelekan.com.gr bears no guarantee for the availability of products, but guarantees to inform customers about the unavailability within two working days.